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Complaints FAQs
Is the Complaints Office independent?
Yes. While the employees of the Complaints Office report directly to the Vice President, Investigation and Review Division of WorkSafeBC, the administration has no direct input into the office's functions or in the operation of its daily business.
If the office is funded by WorkSafeBC, how is confidentiality and neutrality maintained?
The Complaints Office adheres to the Code of Ethics and
Standards of Practice of the International Ombudsman Association to maintain confidentiality of contact with the Complaints Office and neutrality in investigations.
The office is also governed by Section 95 of the Workers Compensation Act.
Is documentation from the Complaints Office submitted or scanned to WorkSafeBC claim files?
No letters or reports from the Complaints Office are ever submitted or scanned to claim files.
Similarly, correspondence from the Office of the B.C. Provincial Ombudsman is not placed on WorkSafeBC files.
Who can use the services of the Complaints Office?
Anyone dealing directly with WorkSafeBC can contact the Complaints Office for assistance. This includes:
- Workers
- Employers
- A worker's dependant
- Unions
- Suppliers
- Advocates
- Any other person affected by, or acting on behalf of someone affected by, the actions of WorkSafeBC, its employees, or its contractors
What are complainants' rights?
Individuals or groups with complaints always have the right to statutory access to the Provincial Ombudsman, even if they have already contacted the WorkSafeBC Complaints Office.
How can I make a complaint?
You can make a complaint to the Complaints Office by:
- submitting a complaint form;
- submitting a complaint in writing; or
- calling us with your complaint.
After you submit your complaint, the Complaints Office will contact you within five working days.