During this period the Board explored better ways of measuring
its own performance. The new measures focused on the quality of
service that the WCB delivered to workers and the province.
Roll your cursor over the icon for chart highlights.
With multiple surveys
done each year, the Board receives timely feedback on how
British Columbians perceive it. The index shows both when the Board
is doing a good job and letting the public know it.
To an injured worker
this is one of the most important measures: how soon will I get
a cheque to pay my bills? Over the past ten years the Board
has steadily improved its performance in this area.
The Board's largest single
resource is the accident fund, used to pay the pensions of
permanently injured workers and surviving families of workers killed
on the job. A fund level of 100 percent means there is exactly enough
money to pay out all the current pensions in the future.
While inflation and growth in the economy increases payrolls,
that same inflation, along with increasing claim complexity and
improved customer service, increases the cost of running the
WCB.
Total income is read from the left-hand scale, cost
of operations from the right.
With all the pressures
the Board was facing, constant vigilance was required to keep the
percentage of firms' premium dollars going to operations in line.
Roll your cursor over the icon for chart highlights. 
