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WorkSafeBC

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Strategic goals

WorkSafeBC holds itself accountable for meeting its strategic goals and reporting its progress to its stakeholders in an open and accessible manner. To help measure and communicate that progress, WorkSafeBC tracks several key performance indicators. These indicators are tied directly to WorkSafeBC's Strategic Plan and are used to measure WorkSafeBC's progress against its major corporate goals.

Beyond simply acting as a balanced scorecard, these performance indicators provide direction, promote accountability, promote cross-divisional thinking, and provide an explicit link between objectives and actions.

Although there are several performance measures used within each division at WorkSafeBC, the following table shows the main indicators of WorkSafeBC's organizational performance as a whole. They reflect the broadest and most fundamental objectives set out in the WorkSafeBC's strategic plan, and collectively they provide a bird's-eye view of the WorkSafeBC's operational performance.

2010 highlights at a glance

The following chart provides a quick overview of WorkSafeBC's performance targets and results for the year 2010. In each measurement category, you'll find WorkSafeBC's target goal, actual result achieved, and 2011 target.

For more information, visit WorkSafeBC's 2010 Annual Report and 2011-2013 Service Plan.

Key objective/
performance indicator

2010
target

2010 result

2011 target

Reduce the provincial injury rate (the number of short-term disability claims accepted by WorkSafeBC per 100 person-years of employment)

2.6
or less

2.27

2.60
or less

Reduce the average short-term claim duration

53 days

58.8 days

55.0 days

Improve return-to-work outcomes for workers in vocational rehabilitation

75%
or more

68.8%

70%
or more

Improve timeliness of initial short-term disability payments

22 days

24.9 days

24.0 days

Improve injured workers' rating of overall experience with WorkSafeBC

72%
good or very good

69%
good or very good

74%
good or very good

Improve employers' rating of overall experience with WorkSafeBC

78%
good or very good

79%
good or very good

80%
good or very good

Raise public confidence

84%
positive

91% positive

85% positive

Achieve 100 percent of the target asset level

90%

96%

94%

Attain an aggregate premium rate between $1.25 and $2.25 (per $100 of assessable payroll)

$1.41

$1.43

$1.45

Control administration costs (per $100 of assessable payroll)

$0.36

$0.36

$0.35

Improve decision making throughout WorkSafeBC, ensuring consistency with legislation and policy (proportion of issues leading to overturned decisions at the review and/or appeal level due to WorkSafeBC error in law or policy)

Review level:

2.0%
or less

 

1.3%

 

2.0%
or less

 

Appeal level:

2.5%
or less

 

2.0%

2.5%
or less